The Client
New York City based Partsearch Technologies. Our client provides model-specific parts and accessories information, software, and services to support retailers, service providers, and manufacturers in their efforts to reduce costs and improve customer satisfaction. The industry sectors supported by our client include computer hardware, consumer electronics, major appliances, and the cellular industry.

The Problem
Partsearch Technologies with its ever-growing client list had a parts and accessories database that was growing exponentially. With a over 140 client base constantly adding new products, upgrading existing products and introducing new age accessories, the task of incorporating the information in the shortest possible period of time and in a cost effective manner was proving to be a huge challenge. This is where Globsyn BPO has made the biggest impact.

Our Solution
We have built up the backbone for our client’s Master Parts Catalogue with accuracy and comfort levels way beyond their standard norms. Our team deals with more than 8 million unique items, that constitutes the Customer's parts database, making it the most comprehensive catalogue of parts information available that covers almost the entire electronics, computer and related industries including electronic majors like Sony, Kenwood, Panasonic, Toshiba, Sharp, Samsung among others.. In addition Partsearch Technologies services large retail giants like Best Buy, Part Solver, Goodguys, and BrandSmart.USA among others.

Our business process support to Partsearch includes data extraction, processing and transformation of raw electronics parts data of various brands into a standard web-based format and uploading to the main server of Partsearch. Our fast job turnaround time coupled with an extremely high accuracy rate has ensured that Partsearch always has an updated parts master catalogue, providing them with a much-valued competitive edge

The greatest testimonial to our Quality of Service (QoS) provided to Partsearch is the extension of our relationship to include software development services. We are now the official technology partner and Offshore Software Development Centre (ODC) for Partsearch Technologies.
Resources
We have a team of highly skilled professionals deployed exclusively for PartSearch Technologies. The team includes an Independent Testing and QC Team.

Tools
Development: Acrobat, Abby Fine Reader and Photoshop
Quality Control: Custom developed XLS Macros and a Visual Basic Application

The Data/Process Flow